Refund policy

Return & Refund Policy

Last Updated: September 11, 2026

At Aven Collective, we want you to have a smooth and satisfying shopping experience. If you receive a damaged, defective, incorrect, or incomplete product, we are here to help.

1. Return Eligibility

We accept return requests within 7 days of delivery if:

  • You received a damaged or defective product.
  • You received the wrong product.
  • Your order is missing an item or accessory.
  • The product received is significantly different from what was ordered.

2. Non-Returnable Products

For hygiene and safety reasons, certain products may not be eligible for return after opening or use, including:

  • Beauty and personal-care products
  • Massagers and skincare devices
  • Hair and grooming products
  • Other hygiene-sensitive products

If any such product arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

3. How to Request a Return

To request a return, contact us at:

Email: [YOUR SUPPORT EMAIL]

Please provide:

  • Order number
  • Product name
  • Reason for return
  • Clear photos/videos of the product
  • Photos of the packaging and shipping label, if applicable

Our team will review your request and guide you through the next steps.

4. Return Conditions

For an approved return, the product should generally be:

  • Unused and in its original condition
  • In the original packaging
  • Complete with all accessories and included items
  • Free from damage caused by misuse or improper handling

A return may not be accepted if the product has been used, intentionally damaged, or altered.

5. Damaged or Incorrect Products

If your product arrives damaged, defective, incorrect, or incomplete, please contact us within 7 days of delivery.

Please do not throw away the original packaging until your return request has been resolved, as photos of the packaging may be required.

6. Refunds

Once an approved return is received and inspected, we will notify you about the status of your refund.

If approved, the refund will be processed to the original payment method, subject to applicable payment-provider and banking processing times.

7. Return Shipping

For approved returns caused by a damaged, defective, incorrect, or incomplete product, Aven Collective will arrange the return process or cover the applicable return shipping cost, as appropriate.

For other eligible returns, return shipping charges may be the customer's responsibility.

8. Exchanges

We generally do not offer direct product exchanges. If an exchange is required, we may process a return and you can place a new order for the desired product.

9. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

Once an order has been processed or shipped, cancellation may not be possible.

10. Contact Us

For any questions regarding returns or refunds, please contact us:

Aven Collective
Email: [YOUR SUPPORT EMAIL]
Website: https://avencollective.in

Aven Collective — Curated essentials for a better everyday.